{"id":17260,"date":"2026-08-01T01:28:23","date_gmt":"2026-08-01T01:28:23","guid":{"rendered":"https:\/\/arena.mx\/?page_id=17260"},"modified":"2026-08-14T16:09:12","modified_gmt":"2026-08-14T16:09:12","slug":"legals","status":"publish","type":"page","link":"https:\/\/arena.mx\/es\/legals\/","title":{"rendered":"Legals"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"17260\" class=\"elementor elementor-17260\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2a0c5c5 e-con e-atomic-element e-flexbox-base e-7e186dc\" data-id=\"2a0c5c5\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"2a0c5c5\">\n    <div class=\"elementor-element elementor-element-7474f42 e-flex e-con-boxed e-con e-parent\" data-id=\"7474f42\" data-element_type=\"container\" data-e-type=\"container\">\t\t\t<div class=\"e-con-inner\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-06210c7 elementor-widget elementor-widget-pxl_heading\" data-id=\"06210c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pxl_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"pxl-pxl_heading-06210c7-2858\" class=\"pxl-heading pxl-heading--tcustom\">\n\t<div class=\"pxl-heading--inner\">\n\n\t\t\n\t<h3 class=\"pxl-item--title   pxl-color-custom wow fadeInUp\" data-wow-delay=\"250ms\">\n\n\n\tLEGAL\t\t\t\n\t<\/h3>\n\n<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f0eb85c elementor-widget elementor-widget-pxl_heading\" data-id=\"f0eb85c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pxl_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"pxl-pxl_heading-f0eb85c-7847\" class=\"pxl-heading pxl-heading--tcustom\">\n\t<div class=\"pxl-heading--inner\">\n\n\t\t\n\t<h3 class=\"pxl-item--title   pxl-color-custom wow fadeInUp\" data-wow-delay=\"350ms\">\n\n\n\tARENA FESTIVAL <br> T\u00c9RMINOS Y CONDICIONES\t\t\t\n\t<\/h3>\n\n<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28de278 elementor-widget elementor-widget-text-editor\" data-id=\"28de278\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Bienvenido a Arena Festival.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-e18750c e-con e-atomic-element e-flexbox-base e-e18750c-332bcd5\" data-id=\"e18750c\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"e18750c\">\n    <div class=\"elementor-element elementor-element-b9c6ff6 e-flex e-con-boxed e-con e-parent\" data-id=\"b9c6ff6\" data-element_type=\"container\" data-e-type=\"container\">\t\t\t<div class=\"e-con-inner\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-f04e1b4 elementor-widget elementor-widget-text-editor\" data-id=\"f04e1b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Los presentes T\u00e9rminos y Condiciones regulan el acceso, navegaci\u00f3n y uso de la plataforma digital de Arena Festival, as\u00ed como la compra de boletos para eventos, experiencias, paquetes tur\u00edsticos y dem\u00e1s servicios comercializados a trav\u00e9s del sitio web. Al acceder al sitio web, crear una cuenta o realizar cualquier compra, el usuario declara haber le\u00eddo, comprendido y aceptado estos T\u00e9rminos y Condiciones, T\u00e9rminos y condiciones de contrataci\u00f3n y Pol\u00edtica de compra, Aviso de Privacidad y dem\u00e1s pol\u00edticas publicadas por Arena Festival, as\u00ed como de todas las leyes y reglamentos aplicables de conformidad a la legislaci\u00f3n vigente y aplicable para el uso del Sitio. Arena Festival, se reserva el derecho a cambiar estos T\u00e9rminos en cualquier momento, las cuales aplicar\u00e1n inmediatamente despu\u00e9s de que hayan sido publicadas en el Sitio. Por favor, visite esta p\u00e1gina del Sitio regularmente. En caso de no estar de acuerdo con cualquiera de estas disposiciones, el usuario deber\u00e1 abstenerse de utilizar la plataforma.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c9bb061 elementor-widget elementor-widget-pxl_heading\" data-id=\"c9bb061\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pxl_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"pxl-pxl_heading-c9bb061-5662\" class=\"pxl-heading pxl-heading--tcustom\">\n\t<div class=\"pxl-heading--inner\">\n\n\t\t\n\t<h3 class=\"pxl-item--title   pxl-color-custom\" data-wow-delay=\"ms\">\n\n\n\tDEFINICIONES\t\t\t\n\t<\/h3>\n\n<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e7dc58 elementor-widget elementor-widget-text-editor\" data-id=\"4e7dc58\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Arena Festival: <\/strong>La plataforma responsable de la comercializaci\u00f3n de boletos, experiencias y paquetes tur\u00edsticos.<\/p><p><strong>Usuario: <\/strong>Persona que navega o utiliza el sitio web.<\/p><p><strong>Cliente: <\/strong>Persona que realiza una compra dentro de la plataforma.<\/p><p><strong>Evento: <\/strong>Cualquier espect\u00e1culo, concierto, festival, actividad deportiva, cultural, recreativa o de entretenimiento disponible para su compra.<\/p><p><strong>Paquete: <\/strong>Conjunto de servicios comercializados por Arena Festival que pueden incluir boletos, hospedaje, transporte, experiencias VIP, actividades recreativas u otros servicios.<\/p><p><strong>Organizador: <\/strong>Persona f\u00edsica o moral responsable de la realizaci\u00f3n del evento.<\/p><p><strong>Proveedor: <\/strong>Persona f\u00edsica o moral encargada de prestar alguno de los servicios incluidos en un paquete.<\/p><p><strong>Boleto: <\/strong>Documento f\u00edsico o electr\u00f3nico que acredita el derecho de acceso a un evento.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-22ebe78 elementor-widget elementor-widget-pxl_heading\" data-id=\"22ebe78\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pxl_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"pxl-pxl_heading-22ebe78-2180\" class=\"pxl-heading pxl-heading--tcustom\">\n\t<div class=\"pxl-heading--inner\">\n\n\t\t\n\t<h3 class=\"pxl-item--title   pxl-color-custom\" data-wow-delay=\"ms\">\n\n\n\tT\u00c9RMINOS DE USO\t\t\t\n\t<\/h3>\n\n<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a4914f elementor-widget elementor-widget-text-editor\" data-id=\"6a4914f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>El Sitio Web tiene como finalidad compartir, promover y dar a conocer la actividad de la Arena Festival, as\u00ed como los productos y\/o servicios ofrecidos por la Arena Festival y\/o por terceros. La contrataci\u00f3n de productos y\/o servicios a trav\u00e9s del Sitio Web se regir\u00e1 por los correspondientes T\u00e9rminos y Condiciones de Contrataci\u00f3n y pol\u00edtica de compra.<\/p><p>El acceso y la navegaci\u00f3n en el Sitio Web son gratuitos, sin perjuicio de los costos derivados de la conexi\u00f3n a internet o de los servicios de telecomunicaciones contratados por el Usuario, los cuales ser\u00e1n de su exclusiva responsabilidad.<\/p><p>La navegaci\u00f3n y consulta del contenido del Sitio Web no requieren registro previo; sin embargo, la adquisici\u00f3n de boletos, paquetes, experiencias u otros productos o servicios podr\u00e1 requerir la creaci\u00f3n de una cuenta, el suministro de informaci\u00f3n por parte del Usuario, la aceptaci\u00f3n de los presentes T\u00e9rminos y Condiciones, de los T\u00e9rminos y Condiciones de Contrataci\u00f3n y de la Pol\u00edtica de Compra, as\u00ed como el pago del precio correspondiente.<\/p><p>Todos los contenidos disponibles en el Sitio Web, incluyendo de manera enunciativa mas no limitativa, textos, im\u00e1genes, fotograf\u00edas, videos, dise\u00f1os, logotipos, marcas, nombres comerciales, gr\u00e1ficos, software, interfaces, bases de datos y dem\u00e1s elementos que lo integran (los \"Contenidos\"), son propiedad de Arena Festival o de sus respectivos titulares y se encuentran protegidos por la legislaci\u00f3n aplicable en materia de propiedad intelectual e industrial.<\/p><p>Arena Festival podr\u00e1, en cualquier momento y sin necesidad de previo aviso, modificar, actualizar, corregir, complementar o eliminar los Contenidos, productos, servicios o funcionalidades del Sitio Web, as\u00ed como restringir, suspender o interrumpir, total o parcialmente, el acceso al mismo cuando ello resulte necesario por razones de mantenimiento, seguridad, cumplimiento normativo, caso fortuito, fuerza mayor o cualquier otra causa justificada. Dichas modificaciones no generar\u00e1n responsabilidad alguna para Arena Festival, sin perjuicio de los derechos que correspondan a los Usuarios conforme a la legislaci\u00f3n aplicable.<\/p><p>The creation of an account does not imply any obligation to purchase or contract any product or service. The User may request the closure of their account by sending an email to: <a href=\"mailto:info@arena.mx\"><strong>info@arena.mx<\/strong><\/a><strong>.<\/strong><\/p><p>Se recomienda proteger la cuenta mediante una contrase\u00f1a robusta que combine letras may\u00fasculas y min\u00fasculas, n\u00fameros y s\u00edmbolos, as\u00ed como modificarla peri\u00f3dicamente. El titular de la cuenta podr\u00e1 modificar su contrase\u00f1a a trav\u00e9s del Sitio Web, cuando esta funci\u00f3n est\u00e9 disponible. El Usuario deber\u00e1 actuar con diligencia en el uso y conservaci\u00f3n de su nombre de usuario y contrase\u00f1a, que son personales y confidenciales. El Usuario ser\u00e1 responsable de su custodia y de las actividades realizadas desde su cuenta, sin perjuicio de los derechos y responsabilidades que establezca la legislaci\u00f3n aplicable. Si el Usuario detecta o sospecha un uso no autorizado de su nombre de usuario, contrase\u00f1a o cuenta, deber\u00e1 comunicarlo de inmediato a la Arena Festival mediante los datos de contacto indicados al proemio de los presentes t\u00e9rminos.<\/p><p><strong>Enlaces a sitios web de terceros<\/strong><\/p><p>Los enlaces que puedan aparecer en el Sitio Web se ponen a disposici\u00f3n del Usuario \u00fanicamente para facilitar el acceso a contenidos de terceros. Arena Festival no gestiona ni controla necesariamente dichos sitios web o sus contenidos. Salvo indicaci\u00f3n expresa,Arena Festival no avala ni asume responsabilidad por el comportamiento, las caracter\u00edsticas, los contenidos, los productos o los servicios ofrecidos por terceros, ni por las transacciones que el Usuario realice con ellos. Lo anterior se entiende sin perjuicio de las responsabilidades que no puedan excluirse conforme a la legislaci\u00f3n aplicable. Cuando Arena Festival tenga conocimiento efectivo de que un sitio web enlazado realiza actividades il\u00edcitas o lesiona bienes o derechos de terceros, actuar\u00e1 con la diligencia exigible conforme a la legislaci\u00f3n aplicable.<\/p><p><strong>Enlaces al Sitio Web<\/strong><\/p><p>Quienes deseen establecer enlaces al Sitio Web deber\u00e1n hacerlo de conformidad con la legislaci\u00f3n aplicable y con estas Condiciones de Uso, y deber\u00e1n cumplir las siguientes reglas:<\/p><ul><li>El enlace deber\u00e1 dirigir, con car\u00e1cter general, a la p\u00e1gina principal del Sitio Web, salvo autorizaci\u00f3n expresa para enlazar otra secci\u00f3n.<\/li><li>El enlace deber\u00e1 permitir visualizar el Sitio Web de forma completa y no deber\u00e1 alterar su apariencia, funcionamiento o Contenidos.<\/li><li>No se permitir\u00e1 mostrar el Sitio Web mediante marcos o t\u00e9cnicas similares que lo incorporen dentro de una p\u00e1gina de terceros de forma que pueda generar confusi\u00f3n sobre su titularidad. Tampoco podr\u00e1n utilizarse los Contenidos de manera separada e independiente del Sitio Web sin autorizaci\u00f3n.<\/li><li>El sitio en el que se incluya el enlace no podr\u00e1 contener declaraciones falsas, inexactas o incorrectas sobre el Sitio Web, Arena Festival, sus socios, clientes, productos, servicios, colaboradores o personal.<\/li><\/ul><p>Arena Festival podr\u00e1 solicitar la retirada de un enlace cuando incumpla estas Condiciones de Uso, vulnere derechos o contravenga la legislaci\u00f3n aplicable.<\/p><p><strong>Garant\u00edas y Limitaci\u00f3n de Responsabilidad<\/strong><\/p><p>El Usuario deber\u00e1 utilizar el Sitio Web, la Plataforma y los Contenidos de forma l\u00edcita, diligente y conforme a los presentes T\u00e9rminos y Condiciones. Ser\u00e1 responsable de los da\u00f1os y perjuicios que cause como consecuencia de un uso il\u00edcito, indebido o contrario a estos T\u00e9rminos, en la medida permitida por la legislaci\u00f3n aplicable.<\/p><p>El Usuario ser\u00e1 el \u00fanico responsable de la informaci\u00f3n, comentarios, opiniones, enlaces, archivos, im\u00e1genes, datos y cualquier otro contenido que publique, transmita o comunique a trav\u00e9s del Sitio Web o de cualquier medio habilitado por Arena Festival, garantizando que cuenta con los derechos, autorizaciones y facultades necesarias para ello y que dicha informaci\u00f3n es veraz, exacta, completa y actualizada. Arena Festival no tiene la obligaci\u00f3n de supervisar, verificar o validar previamente la informaci\u00f3n proporcionada por los Usuarios, sin perjuicio de las acciones que pueda adoptar cuando tenga conocimiento de un uso il\u00edcito, fraudulento o contrario a la legislaci\u00f3n aplicable o a los presentes T\u00e9rminos y Condiciones.<\/p><p>Arena Festival implementa medidas t\u00e9cnicas, administrativas y de seguridad razonables para procurar el correcto funcionamiento del Sitio Web y la protecci\u00f3n de la informaci\u00f3n; sin embargo, debido a la naturaleza de los servicios prestados a trav\u00e9s de internet, no garantiza que el acceso a la Plataforma sea permanente, ininterrumpido, libre de errores, seguro o que se encuentre exento de virus, c\u00f3digos maliciosos o cualquier otro elemento que pudiera afectar los dispositivos, programas o informaci\u00f3n del Usuario.<\/p><p>En la medida permitida por la legislaci\u00f3n aplicable, Arena Festival \u00fanicamente responder\u00e1 por los da\u00f1os y perjuicios que deriven de actos u omisiones que le sean directamente imputables conforme a derecho. En consecuencia, Arena Festival no ser\u00e1 responsable por los da\u00f1os, p\u00e9rdidas, costos o perjuicios derivados de:<\/p><ul><li>El uso indebido de la Plataforma por parte del Usuario o el incumplimiento de estos T\u00e9rminos y Condiciones;<\/li><li>fallas en el navegador, dispositivo, conexi\u00f3n a internet, redes de telecomunicaciones, suministro el\u00e9ctrico o cualquier servicio ajeno al control de Arena Festival;<\/li><li>interrupciones temporales, mantenimiento, indisponibilidad o falta de continuidad de la Plataforma ocasionadas por causas no imputables a Arena Festival;<\/li><li>caso fortuito o fuerza mayor, incluyendo de manera enunciativa mas no limitativa, fen\u00f3menos naturales, incendios, inundaciones, sismos, epidemias, pandemias, actos de autoridad, conflictos laborales, disturbios, ataques inform\u00e1ticos de terceros o cualquier otro acontecimiento imprevisible o inevitable;<\/li><li>contenidos, productos, servicios o sitios web de terceros a los que el Usuario acceda mediante enlaces o referencias contenidas en la Plataforma;<\/li><li>actos u omisiones de terceros que vulneren la seguridad de la Plataforma o afecten derechos de propiedad intelectual, propiedad industrial, privacidad, protecci\u00f3n de datos personales, imagen u otros derechos;<\/li><li>La organizaci\u00f3n, producci\u00f3n, ejecuci\u00f3n, modificaci\u00f3n, reprogramaci\u00f3n, cancelaci\u00f3n, suspensi\u00f3n, cambios de fecha, horario, recinto, artistas, talento, programa, aforo, medidas de seguridad, log\u00edstica, acceso o cualquier otra condici\u00f3n relacionada con eventos organizados por terceros, cuando Arena Festival act\u00fae exclusivamente como intermediario en la comercializaci\u00f3n de boletos, paquetes, accesos o experiencias, sin perjuicio de las obligaciones que legalmente le correspondan como proveedor o intermediario conforme a la legislaci\u00f3n aplicable.<\/li><li>Las decisiones, acciones u omisiones del Organizador, promotor, operador del recinto, proveedores de hospedaje, transporte, operadores tur\u00edsticos, artistas, patrocinadores o cualquier otro tercero involucrado en la prestaci\u00f3n de los servicios comercializados a trav\u00e9s de la Plataforma.<\/li><li>El uso no autorizado de la cuenta del Usuario derivado de la p\u00e9rdida, robo, divulgaci\u00f3n o manejo inadecuado de sus credenciales de acceso, cuando ello no sea atribuible a Arena Festival.<\/li><li>La imposibilidad de concluir una compra o utilizar un boleto como consecuencia de informaci\u00f3n incorrecta, incompleta o desactualizada proporcionada por el Usuario, errores en los medios de pago, rechazo de instituciones financieras o incumplimiento de los requisitos establecidos para la adquisici\u00f3n o utilizaci\u00f3n de los servicios.<\/li><\/ul><p>Nada de lo previsto en la presente cl\u00e1usula podr\u00e1 interpretarse como una renuncia o limitaci\u00f3n de los derechos que la legislaci\u00f3n aplicable reconoce a las personas consumidoras, ni excluir\u00e1 o limitar\u00e1 la responsabilidad de Arena Festival cuando \u00e9sta resulte legalmente imputable conforme a la Ley Federal de Protecci\u00f3n al Consumidor y dem\u00e1s disposiciones aplicables.<\/p><p><strong>Propiedad intelectual e industrial<\/strong><\/p><p>Todos los derechos de propiedad intelectual e industrial sobre el Sitio Web, la Plataforma y sus Contenidos, incluyendo de manera enunciativa mas no limitativa, marcas, logotipos, nombres comerciales, dise\u00f1os, textos, im\u00e1genes, videos, software, bases de datos y dem\u00e1s elementos que los integran, son propiedad de Arena Festival o de sus respectivos titulares y se encuentran protegidos por la legislaci\u00f3n aplicable.<\/p><p>El acceso y uso del Sitio Web no confieren al Usuario derecho alguno sobre dichos Contenidos, ni implican licencia, cesi\u00f3n o transmisi\u00f3n de derechos de propiedad intelectual o industrial. Arena Festival \u00fanicamente otorga al Usuario una autorizaci\u00f3n limitada, personal, revocable, no exclusiva e intransferible para utilizar el Sitio Web con fines informativos y para la adquisici\u00f3n de los productos y servicios ofrecidos.<\/p><p>Queda prohibida la reproducci\u00f3n, distribuci\u00f3n, modificaci\u00f3n, comercializaci\u00f3n, extracci\u00f3n de informaci\u00f3n mediante herramientas automatizadas o cualquier otro uso de los Contenidos sin la autorizaci\u00f3n previa y por escrito de Arena Festival o del titular de los derechos correspondientes.<\/p><p><strong>Incumplimiento de los T\u00e9rminos y condiciones.<\/strong><\/p><p>Arena Festival podr\u00e1 investigar cualquier uso del Sitio Web que razonablemente considere contrario a los presentes T\u00e9rminos y Condiciones o a la legislaci\u00f3n aplicable.<\/p><p>Cuando existan elementos objetivos que permitan presumir un incumplimiento, Arena Festival podr\u00e1, seg\u00fan corresponda, restringir o suspender el acceso del Usuario, cancelar o bloquear \u00f3rdenes de compra o boletos, solicitar informaci\u00f3n adicional para validar una operaci\u00f3n, eliminar contenido que infrinja estos T\u00e9rminos o adoptar las medidas necesarias para proteger la seguridad de la Plataforma y los derechos de Arena Festival, de otros Usuarios o de terceros.\n\nLo anterior podr\u00e1 aplicarse, entre otros casos, cuando el Usuario proporcione informaci\u00f3n falsa o inexacta, incumpla estos T\u00e9rminos y Condiciones, utilice mecanismos automatizados para afectar los procesos de compra, realice actividades fraudulentas, incurra en reventa no autorizada o lleve a cabo cualquier conducta que comprometa el funcionamiento de la Plataforma o los derechos de terceros.\nLa adopci\u00f3n de estas medidas no limita el derecho de Arena Festival para ejercer las acciones legales que correspondan ni afecta los derechos irrenunciables que la legislaci\u00f3n aplicable reconoce a las personas consumidoras.<\/p><p>The foregoing may apply, among other cases, where the User provides false or inaccurate information, breaches these Terms and Conditions, uses automated mechanisms to interfere with purchasing processes, engages in fraudulent activities, engages in unauthorized resale, or carries out any conduct that compromises the operation of the Platform or the rights of third parties.<\/p><p>The adoption of such measures shall not limit Arena Festival\u2019s right to pursue any applicable legal actions, nor shall it affect any non-waivable rights granted to consumers under applicable law.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d48697 elementor-widget elementor-widget-pxl_heading\" data-id=\"9d48697\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pxl_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"pxl-pxl_heading-9d48697-2640\" class=\"pxl-heading pxl-heading--tcustom\">\n\t<div class=\"pxl-heading--inner\">\n\n\t\t\n\t<h3 class=\"pxl-item--title   pxl-color-custom\" data-wow-delay=\"ms\">\n\n\n\tTERMS AND CONDITIONS OF CONTRACTING AND PURCHASE POLICY\t\t\t\n\t<\/h3>\n\n<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fe51b82 elementor-widget elementor-widget-text-editor\" data-id=\"fe51b82\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Please read these Terms and Conditions of Contracting and Purchase Policy (the &#8220;Terms&#8221;) carefully before purchasing tickets, access passes, products, or services through the website www.arena.mx (the &#8220;Website&#8221;).<\/p><p>By selecting the acceptance box and completing the purchase process, the Client declares to have read, understood, and accepted these Terms, as well as the Terms and Conditions of Use, Privacy Notice, Event-specific information, and all other applicable policies published on the Website. If you do not agree with any of these provisions, you must refrain from making a purchase.<\/p><p><strong>Operating Entity: <\/strong>BLUEMARBEL COORDINACI\u00d3N DE EVENTOS, S.A. DE C.V. (&#8220;Arena Festival&#8221;)<\/p><p><strong>Corporate Address: <\/strong>Avenida Paseo del Moral, exterior 348, 37160, Le\u00f3n, Guanajuato<strong>.<\/strong><\/p><p><strong>Customer Service: <\/strong>Contact methods are made available on the Website for inquiries, clarifications, complaints, and claims.<\/p><p><strong>Contracting Capacity and Age Restrictions<\/strong><\/p><p>Purchases may only be made by individuals over eighteen (18) years of age holding valid official identification.<\/p><p>Persons under eighteen (18) years of age will not be permitted access. This restriction constitutes an essential condition for Festival access and will be communicated prior to completing purchase. Arena Festival reserves the right to deny access to minors.<\/p><p>Purchasing a ticket for a minor or someone unable to prove legal age at entry shall not generate any right to a refund, exchange, or compensation, as purchase acceptance confirms legal age eligibility.<\/p><p>Arena Festival promotes an environment of respect, inclusion, and healthy coexistence. Access and stay at the Festival shall be governed by principles of equality and non-discrimination. No person will be subjected to differential treatment based on ethnic or national origin, gender, disability, social status, religion, opinions, marital status, sexual orientation, gender identity\/expression, sexual characteristics, or any protected status under law. This applies without prejudice to exercising admission rights based on objective, reasonable, legally justified grounds concerning safety, order, and regulatory compliance.<\/p><p><strong>Purpose<\/strong><\/p><p>These Terms govern the acquisition of tickets, access passes, packages, experiences, and other products or services offered through Arena Festival&#8217;s Website.<\/p><p>Arena Festival is responsible for marketing products\/services offered on the Website, operating the purchase platform, processing orders, managing payments via authorized providers, issuing electronic tickets, and customer support. Where packages or services include third-party components (lodging, transport, activities), these shall be provided under the direct responsibility of their respective providers.<\/p><p>Arena Festival shall be responsible for the organization, production, holding, modification, rescheduling, or cancellation of the Festival, as well as for complying with its obligations under applicable law. Where the packages or services purchased include services provided by third parties, such as accommodation, transportation, activities, experiences, or other ancillary services, such services shall be provided under the responsibility of their respective providers, who shall be responsible for fulfilling their obligations in accordance with applicable law, without prejudice to any rights the Customer may have against Arena Festival where required by law.<\/p><p>Prior to completing the purchase, the Customer will have access to essential information regarding the transaction, including a description of the product or service, the total price to be paid, any applicable charges, available payment methods, as well as the cancellation, change, refund, and invoicing policies that may apply, as applicable.<\/p><p>The specific terms and conditions applicable to each ticket, package, experience, promotion, or service shall form an integral part of these Terms and Conditions. In the event of any conflict between such specific terms and these Terms and Conditions, the interpretation that provides greater protection to the consumer\u2019s non-waivable rights under applicable law shall prevail.<\/p><p><strong>Event Information and Availability<\/strong><\/p><p>Before completing the purchase, the Customer or User must review the information applicable to the selected ticket, package, experience, or service, which may include, as applicable:<\/p><p>\u00a0<\/p><ul><li>Date, times, and expected duration of the Festival or contracted activity;<\/li><li>Venue, address, and location of the Festival;<\/li><li>Type of ticket, access, category, area, or service purchased;<\/li><li>Artists, activities, experiences, or main content advertised;<\/li><li>Age restrictions, terms and conditions, purchase policies, Privacy Notice, and other rules applicable to the Festival;<\/li><li>Accessibility measures and contact information for requesting reasonable accommodations;<\/li><li>Total price, currency, applicable taxes and charges, payment methods, and services included;<\/li><li>Cancellation, change, rescheduling, and refund policies applicable to the purchased product or service.<\/li><\/ul><p>\u00a0<\/p><p>The availability of tickets, packages, experiences, and other services shall be subject to the inventory available at the time of purchase. Adding products or services to the shopping cart does not constitute a reservation or guarantee their availability, unless expressly stated otherwise by Arena Festival. If the available inventory is sold out before payment is authorized, the transaction shall not be deemed completed.<\/p><p>\u00a0<\/p><p>Arena Festival may establish reasonable limits on the number of tickets or products that the same person, account, payment method, or transaction may purchase, in order to preserve availability, prevent fraudulent practices, or avoid unauthorized resale. Such limits will be disclosed, where applicable, prior to completing the purchase process.<\/p><p><strong>Purchase Process<\/strong><\/p><p>The purchase process will be carried out through the Arena Festival Website and will generally comprise the following stages:<\/p><ul><li>Selection of the ticket, package, experience, or service;<\/li><li>Review of the characteristics of the selected product or service and the total price to be paid;<\/li><li>Entry or verification of the Customer\u2019s information;<\/li><li>Review of the purchase summary and, where applicable, correction of any errors before confirming the transaction;<\/li><li>Selection of the payment method;<\/li><li>Express acceptance of these Terms and Conditions and the Privacy Notice;<\/li><li>Confirmation of the purchase and processing of the payment.<\/li><\/ul><p>The purchase shall be deemed completed once the payment has been authorized by the applicable financial institution or payment service provider and Arena Festival sends the purchase confirmation to the email address provided by the Customer, together, where applicable, with the electronic tickets or the information necessary to access the purchased product or contracted service.<\/p><p>The purchase confirmation shall contain, at a minimum, the transaction identification, the product or service purchased, the total price paid, and the order number or reference.<\/p><p>If the Customer does not receive the purchase confirmation, the Customer should check their spam or junk email folder or contact Arena Festival through the customer service channels available on the Website before attempting to make a new purchase. The existence of a pending, processing, or declined charge does not, by itself, mean that the purchase has been completed.<\/p><p>The Customer shall be responsible for providing complete, accurate, and up-to-date information, including their name, email address, and any other information required to complete the purchase. Arena Festival shall not be responsible for delays, errors in ticket delivery, or the inability to provide the services when such circumstances result from incorrect or incomplete information provided by the Customer.<\/p><p><strong>Price, Charges, Payment, and Invoicing<\/strong><\/p><p>The price of tickets, packages, experiences, and other products or services offered through the Website shall be the price published at the time of purchase. Prior to confirming the transaction, Arena Festival shall inform the Customer of the total price to be paid, itemizing, where applicable, taxes, commissions, service charges, and any other applicable charges, in accordance with applicable law.<\/p><p>Payments shall be processed through the payment methods enabled on the Website and may be handled by financial institutions or specialized payment service providers. The authorization, validation, and processing of transactions shall be subject to the policies and verification procedures of such entities, including fraud prevention mechanisms.<\/p><p>The purchase shall only be deemed completed once the payment has been authorized and Arena Festival has confirmed the transaction. The rejection, reversal, or cancellation of the payment by the financial institution or payment service provider shall prevent the purchase from being completed, without liability on the part of Arena Festival.<\/p><p>Arena Festival shall issue the corresponding purchase receipt and, when requested by the Customer and where applicable under the relevant tax laws, the corresponding Digital Tax Receipt (CFDI) for the amounts actually collected.<\/p><p><strong>Ticket Delivery, Custody, and Use<\/strong><\/p><p>Tickets will be delivered through the methods indicated during the purchase process, including, as applicable, by email, download through the Customer\u2019s account, QR code, mobile application, or any other electronic method enabled by Arena Festival. Delivery may be subject to final payment verification.<\/p><p>Each ticket will have a unique identifier, and only the first valid ticket presented for scanning will grant access to the Festival. The Customer shall be responsible for maintaining the confidentiality and safekeeping of their tickets and shall refrain from reproducing, distributing, altering, publishing, or using them without authorization.<\/p><p>In the event of loss, theft, misplacement, damage, deletion, or failure to receive a ticket, the Customer must contact Arena Festival through the customer service channels available on the Website. Arena Festival will assess whether the ticket may be reissued or replaced, provided that this is technically and operationally feasible and does not compromise the security of the access control system.<\/p><p>When tickets are issued in the name of a specific individual or when the Festival\u2019s terms and conditions so require, Arena Festival may request that the Attendee present a valid official identification document to verify their identity and, where applicable, deny access when the Attendee is unable to prove ownership of the ticket or compliance with the access requirements previously disclosed.<\/p><p>The resale, reproduction, alteration, counterfeiting, unauthorized commercialization, or any fraudulent use of tickets may result in their cancellation, without prejudice to any legal actions that may be pursued in accordance with applicable law.<\/p><p><strong>Resale, Transfer, and Prohibited Uses<\/strong><\/p><p>Tickets are issued exclusively for access to the Festival and may not be counterfeited, reproduced, altered, duplicated, manipulated, used fraudulently, or used for purposes other than those for which they were issued.<\/p><p>The assignment, transfer, or resale of tickets shall only be permitted when expressly authorized by Arena Festival and carried out through the mechanisms or platforms enabled for such purposes, in accordance with applicable law.<\/p><p>Arena Festival may verify, suspend, cancel, or invalidate any ticket when there are objective grounds to reasonably presume that the ticket was obtained, used, or marketed through fraud, counterfeiting, identity theft or impersonation, the use of automated programs (bots), circumvention of purchase limits, compromise of security systems, unauthorized resale, or any other unlawful conduct or conduct contrary to these Terms and Conditions. The foregoing shall be without prejudice to any rights granted under applicable law to consumers who can demonstrate that they acquired the ticket in good faith.<\/p><p>Unless previously authorized in writing by Arena Festival, tickets may not be used for advertising, promotional, or commercial purposes, nor may they be included in sweepstakes, raffles, contests, promotions, travel packages, incentive programs, hospitality activities, or any other profit-making or promotional activity. Failure to comply with this provision may result in the cancellation of the ticket and the pursuit of any applicable legal actions.<\/p><p>Arena Festival reserves the right to establish identity, authenticity, and ticket ownership verification mechanisms whenever necessary to prevent fraud, protect the security of the Festival, or ensure the proper operation of the access control systems.<\/p><p><strong>Final Sale, Non-Refundable Policy, and Legal Exceptions<\/strong><\/p><p>Once the payment has been authorized and Arena Festival has sent the purchase confirmation, the purchase of tickets, packages, experiences, and other services shall be deemed final. Accordingly, cancellations, changes, or refunds shall not be permitted for reasons attributable to the Customer, including, without limitation: inability to attend, change of plans, errors in the selection of the product or service, duplicate purchases made by the Customer, or failure to use the purchased ticket or service.<\/p><p>The foregoing shall not limit any cancellation, return, refund, credit, or compensation rights to which the Customer may be entitled under applicable law, including cases where the Festival is canceled, rescheduled, materially modified, or where any other circumstance provided for under the Federal Consumer Protection Law (Ley Federal de Protecci\u00f3n al Consumidor) applies.<\/p><p>Requests relating to cancellations, changes, or refunds must be submitted through the customer service channels enabled by Arena Festival within the applicable timeframes, if any, communicated for each procedure.<\/p><p><strong>Cancellation, Rescheduling, and Event Changes<\/strong><\/p><p><strong>Definitive Cancellation: <\/strong>In the event of the definitive cancellation of the Festival for reasons attributable to Arena Festival, the Customer shall be entitled to a refund of the amounts paid and, where applicable, to any credits or compensation to which they may be entitled under applicable law.<\/p><p><strong>Rescheduling \/ Substantial Changes: <\/strong>If the Festival is rescheduled or materially modified, including changes to the date, venue, or any other condition that significantly alters the nature of the event, Arena Festival will promptly notify the Customer through its official channels and will communicate the options available to the Customer, including, where applicable under applicable law, retaining their ticket for the new date or requesting the corresponding refund.<\/p><p><strong>Operational Modifications: <\/strong>Arena Festival may make reasonable adjustments arising from operational, technical, logistical, or production needs, including changes to schedules, stage layouts, access points, the order in which artists perform, or similar activities, provided that such changes do not materially alter the nature of the Festival or diminish the rights granted to consumers under applicable law.<\/p><p><strong>Force Majeure: <\/strong>If the Festival cannot take place or must be modified due to an act of God, force majeure, acts of government authorities, natural phenomena, extreme weather conditions, public health emergencies, security risks, or any other cause beyond Arena Festival\u2019s control, Arena Festival will promptly inform Customers of the applicable measures, which may include rescheduling the Festival, substituting the service, or issuing a refund, as applicable and in accordance with applicable law.<\/p><p><strong>Refund Procedure<\/strong><\/p><p>Where a refund is applicable, Arena Festival will preferably process the refund through the same payment method used by the Customer, unless the Customer expressly authorizes another method or applicable law requires otherwise.<\/p><p>To request a refund, the Customer must submit the request through the customer service channels published on the Website, providing at least the order number, name of the purchaser, registered email address, and any other information reasonably necessary to identify the transaction.<\/p><p>The processing and posting times for refunds may vary depending on the financial institution or payment service provider used, without prejudice to the timeframes established under applicable law.<\/p><p><strong>\u00a0<\/strong><strong>Access, Security, and Event Conduct<\/strong><\/p><p>To enter the Festival, the Attendee must present a valid ticket and, when requested by Arena Festival, a valid official identification document or the documentation necessary to demonstrate compliance with the applicable access requirements. The ticket shall only be valid for the date, time, area, type of access, and other conditions specified at the time of purchase.<\/p><p>Access to, presence at, and re-entry into the Festival shall be subject to these Terms and Conditions, the rules of the venue, and the security measures implemented by Arena Festival and the competent authorities, which shall be communicated prior to or upon entry.<\/p><p>Arena Festival reserves the right to deny access to or request the removal of any Attendee who, based on objective and reasonable grounds:<\/p><ul><li>Presents a counterfeit, altered, duplicated, previously used, or fraudulently or otherwise unlawfully obtained ticket;<\/li><li>Fails to comply with access restrictions, including the minimum age requirement, or fails to verify their identity when necessary;<\/li><li>Carries weapons, prohibited objects or substances, dangerous items, or any other item whose entry is restricted under applicable law or the Festival\u2019s policies;<\/li><li>Is under the influence of alcohol, narcotics, or any other substance when this poses a risk to their own safety, the safety of other attendees, or the proper conduct of the Festival;<\/li><li>Engages in acts of violence, threats, harassment, discrimination, property damage, disorderly conduct, unlawful activities, or any other behavior that jeopardizes the safety, well-being, or peaceful coexistence of attendees, artists, staff, or third parties; or<\/li><li>Fails to comply with reasonable instructions issued by the Festival\u2019s security, civil protection, logistics, or organizational personnel.<\/li><\/ul><p>The right of admission shall be exercised objectively, reasonably, proportionately, and without discrimination, in accordance with the established terms and conditions. Arena Festival shall promote accessibility and inclusion and, where appropriate, implement reasonable accommodations to facilitate access to and continued attendance at the Festival by persons with disabilities.<\/p><p>Unless expressly stated otherwise by Arena Festival, leaving the venue shall result in the loss of the right to re-enter. Likewise, the list of permitted and prohibited items, policies regarding the entry of food, beverages, medication, cameras, backpacks, and other items, as well as any other applicable security measures, shall be available on the Website or communicated in a timely manner prior to entry to the Festival.<\/p><p><strong>Recording, Image Rights, and Intellectual Property<\/strong><\/p><p>During the Festival, photographs, audio and video recordings, live broadcasts, and other audiovisual recordings may be made for security, dissemination, archival, promotional, advertising, and Event documentation purposes. Arena Festival will endeavor to provide notice of this circumstance through visible notices and will process personal data and images in accordance with its Privacy Notice and applicable law.<\/p><p>Attendance at the Festival implies that the Attendee acknowledges the possibility of appearing incidentally or as part of the background in such materials. However, when Arena Festival intends to make individualized recordings or use an individual\u2019s image for purposes that require express consent under applicable law, it will obtain the corresponding authorization.<\/p><p>Attendees may take photographs or videos for exclusively personal and non-commercial use, provided that doing so does not interfere with the operation of the Festival, the rights of third parties, or the policies of the venue. The reproduction, broadcasting, professional recording, or commercial exploitation of the Event or any of its content without the prior written authorization of Arena Festival or the corresponding rights holder is prohibited.<\/p><p>The trademarks, trade names, logos, designs, photographs, videos, recordings, musical works, audiovisual content, software, and other elements related to the Festival or the Website are owned by Arena Festival or their respective rights holders and are protected under applicable intellectual and industrial property laws. The purchase of a ticket does not grant the Customer or the Attendee any rights over such content, except for the right to access the Festival under the terms set forth herein.<\/p><p><strong>Personal Data and Information Security<\/strong><\/p><p>Arena Festival shall process the personal data it collects in connection with ticket purchases, the contracting of packages, attendee registration, customer service, invoicing, access to the Festival, and other related services, in accordance with its Privacy Notice, available on the Website, and applicable personal data protection laws.<\/p><p>The processing of personal data shall be carried out in accordance with the principles of lawfulness, consent, information, data quality, purpose limitation, loyalty, proportionality, and accountability established under the Federal Law on the Protection of Personal Data Held by Private Parties (Ley Federal de Protecci\u00f3n de Datos Personales en Posesi\u00f3n de los Particulares).<\/p><p>Arena Festival shall implement reasonable administrative, technical, and physical measures to protect the confidentiality, integrity, and security of personal information; however, the Customer acknowledges that no technological system is completely infallible, and therefore Arena Festival does not guarantee the absolute absence of unauthorized access resulting from acts of third parties beyond its reasonable control.<\/p><p>When the Customer provides personal data of third parties for the purchase of tickets, packages, or services, the Customer represents that they have obtained the necessary authorizations to do so and agrees to inform such third parties of the contents of the applicable Privacy Notice.<\/p><p>Arena Festival may engage specialized service providers for payment processing, electronic invoicing, information storage, communications, access control, and other services related to the operation of the Festival. Such providers shall process personal data solely for the purposes for which they have been engaged and in accordance with applicable law.<\/p><p><strong>Liability of Arena Festival<\/strong><\/p><p>Arena Festival shall provide the services in accordance with the characteristics disclosed to the Customer and shall adopt reasonable measures to ensure the proper organization, operation, and security of the Festival, in compliance with applicable law.<\/p><p>Arena Festival shall not be liable for failures attributable to telecommunications networks, internet services, financial institutions, payment service providers, the Customer\u2019s devices, or any other services provided by third parties that are beyond its reasonable control. Nevertheless, Arena Festival shall cooperate in good faith with the Customer to clarify any issue related to the purchase or access to the Festival, where appropriate.<\/p><p>Arena Festival\u2019s liability shall be limited to damages and losses that are the direct result of acts or omissions legally attributable to Arena Festival, without prejudice to the non-waivable rights granted to consumers under Mexican law.<\/p><p>Nothing contained in these Terms and Conditions shall be construed as excluding or limiting Arena Festival\u2019s liability in cases where such liability may not be waived or limited under the Federal Consumer Protection Law (Ley Federal de Protecci\u00f3n al Consumidor) or any other applicable legal provision.<\/p><p><strong>Modification of Terms<\/strong><\/p><p>Arena Festival reserves the right to modify, update, or supplement these Terms and Conditions at any time when necessary due to legal, regulatory, technological, operational, security, logistical, or event production changes, or any other circumstances related to the operation of Arena Festival.<\/p><p>The version of the Terms and Conditions applicable to each Customer shall be the version that was in effect and accepted at the time the corresponding ticket was purchased, which shall be retained as part of the electronic records of the transaction.<\/p><p>Any modifications made after the purchase of a ticket shall have no retroactive effect and shall not affect any rights previously acquired by the Customer under applicable law and the Terms and Conditions in effect at the time of purchase.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f9dc58d elementor-widget elementor-widget-text-editor\" data-id=\"f9dc58d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><em>Last Updated Date: <\/em><em>August 13, 2026.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\n<\/div>\n\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>LEGAL ARENA FESTIVAL TERMS AND CONDITIONS Welcome to Arena Festival. These Terms and Conditions govern the access, navigation, and use of the digital platform of Arena Festival, as well as the purchase of tickets for events, experiences, tour packages, and other services marketed through the website. 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